Embrace the potential of your customer base
Successfully manage and enhance your customer base with Simon-Kucher’s MyBase.
Are you struggling with negative net retention? Do you find yourself constantly acquiring new customers just to compensate for lost revenue from churned customers? It's time to elevate your customer base management to a new level with MyBase.
Driven by Simon-Kucher’s unique expertise, MyBase combines a data-based approach with a focus on customer engagement. Implemented by our agile teams of sector experts and digital specialists drawn from Simon-Kucher Elevate, MyBase delivers an end to end personalized solution.
Decrease customer acquisition costs, increase customer lifetime value, and drive long-term growth with a custom solution tailored just for you.
A unique formula
At Simon Kucher, we understand that each of our client's situations is unique, and so is our approach. We don't believe in a one-size-fits-all solution. Instead, we apply our state-of-the-art customer base management toolset, MyBase, to each situation. Our approach can range from pragmatic to highly sophisticated based on the maturity of our client.
What unifies all our projects is our combination of end-customer, market, and client perspective. First and foremost, your customer's voice is our priority. We combine our understanding of your customer needs and expectations with our deep market knowledge and your individual situation.
How does MyBase work and how can you benefit?
Watch the video and find out.
MyBase consists of five key elements
Starting with creating a data foundation to implementing measures across the whole organization, MyBase offers a comprehensive solution that addresses every aspect of customer base management. With MyBase, you can significantly improve your level of net retention, enabling you to stand out from the competition.
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Our integrated approach to global delivery
In an environment of fast changing customer needs and new digital threats, the value of your existing customers is more important than ever.
What unifies all our projects is our combination of end-customer, market, and client perspective. First and foremost, your customer’s voice is our priority. We combine our understanding of your customer needs and expectations with our deep market knowledge and your individual situation.
With our highly experienced teams based across Europe, the Americas, and Asia we provide truly global delivery capabilities combined with deep local market expertise to address the specific commercial challenges of our clients.